Resume & Portfolio

Summary

I graduated Magna cum Laude from Miami University in 2008 with a major in Technical and Scientific Communication with subject concentrations in Computer and Environmental Science. My education honed my writing skills, provided insight into technology used in the corporate world, and sharpened my problem solving ability. It made me an expert at writing instructions, teaching technical material, and analyzing documents and software for accuracy and correctness. I've continued educating and training myself and have earned TMap Foundation, ISTQB, and Certified Software Tester (CSTE) certifications.

I began my career as a consultant with Sogeti in June of 2008 and worked with General Electric, Ethicon Endo-Surgery, and Luxottica Retail. At Luxottica, I tested a variety of software and became an expert with their point of sale systems, wrote test scripts, executed tests, documented and managed defects, and implemented processes. I also coordinated several production projects that updated almost 2000 Sunglass Hut store computers and network connections. I moved to UniRush in 2013 where I led automation test efforts and participated in most manual testing efforts. I managed an offshore team and directed the individuals on the automation team. At Unlimited Systems, I was the lead tester of the Looking Glass oncology pharmacy solution using a combination of manual and automated tests. In my current project at Pacific Metrics, I built the automation testing framework from scratch. I also serve as the test lead in an Agile team, and I assist other team members with automation efforts on separate projects.

I have experience with several automation testing products including HP Unified Functional Testing, SmartBear TestComplete, and Selenium using Java. I have over 6 years of experience using HP Quality Center in numerous testing projects and multiple companies. In addition to testing knowledge, I have significant experience in technical writing, document design, website development, and IT support. I am comfortable working in several different industries including finance, retail, health, and science. I love challenging positions that allow me to apply my wide-ranging IT knowledge, testing proficiency, writing ability, management skills, and technical communication expertise. I am dedicated, punctual, dependable, and someone you can trust to do the work correctly the first time. I learn quickly and can adapt to a new environment with ease.

Please see below for a more detailed resume. Feel free to contact me for more information.

Education

Miami University - Oxford, OH 2008
Bachelor of Arts in Technical & Scientific Communication
Concentration areas in Computer and Environmental Science
Thematic Sequence in Management Information Systems
Magna cum Laude, GPA 3.78


Hamilton High School, Hamilton, OH
High School Diploma, 2004
Class rank 20 out of 558 students
GPA 4.54 (weighted); 3.94 (not weighted)

Professional Work Experience

Pacific Metrics - QA Technical Lead
Working remotely from Cincinnati, OH with travel to Denver, CO and Monterey, CA; June 2016-Present

Lead tester on a computer adaptive testing (CAT) product being built from the ground up. Work in an Agile environment testing stories and developing automated testing with Selenium using Java. Built the automation testing framework from scratch directly into the product's code base. Integrated tightly with the developer's source code strategy with GitHub, and built the Selenium framework into the Maven build process that can be run via the command line or through a Jenkins job. Mentor and direct other QA team members on automation testing strategy for other company products. Working from home in Cincinnati, Ohio the majority of the time with periodic trips to the home offices in Denver, CO and Monterey, CA.

Unlimited Systems - Product Quality Analyst
Cincinnati, Ohio; December 2015-May 2016

Lead tester of the Looking Glass software solution -- an oncology pharmacy product developed in .NET that uses a Windows desktop application and a Windows app made for Surface tablets. Working in an Agile environment, I created, executed, and tracked all manual testing with a combination of tools including Jama and YouTrack. I managed my own test environment with Visual Studio, Microsoft SQL, and other tools. We created automated tests with the SmartBear TestComplete automation testing platform using a combination of keyword tests and Python scripting.

UniRush - QA Analyst, Senior QA Analyst, Interim QA Manager
Cincinnati, Ohio; May 2013-December 2015

One of two founding members of the quality assurance department at UniRush, I assisted with the creation of new processes, implementation of new tools (HP Quality Center and HP Unified Functional Testing), and the testing of various pieces of in-house technology. Our main focus was testing the four main customer and employee-facing websites for RushCard. This includes the functional testing of the websites, testing of the databases for correct data population, and service testing. I built a suite of automated tests in Unified Functional Testing for regression, and created and carried out numerous manual tests within Quality Center. I also tested the iOS and Android mobile apps. I managed a team of offshore resources, and directly tasked the automation resources in their day-to-day tasks. Later, I would manage the full team including 1 onshore resource and 4 offshore resources as the interim QA Manager. (Promoted from QA Analyst to Senior QA Analyst at the start of 2015. Became the interim QA Manager and was offered the QA Manager position full time near the end of 2015, but I decided to move to Unlimited Systems.)

Sogeti USA - Senior Consultant, Testing Services
Cincinnati, Ohio; June 2008-May 2013

Served a number of clients as a consultant for Sogeti USA performing a variety of services. As part of the Testing Services practice, my specialty area was working as a tester for software development projects. I also performed other roles such as project coordination, Microsoft Access database development, and production support. Outside of normal billing hours at clients, I contributed to Sogeti by helping others study for certifications, assisting in additional sales opportunities at clients, and counseling new hires. (Promoted from Consultant to Senior Consultant at the start of 2011.)

A summary of clients and the roles that I performed can be found in the table below. More information about some of these projects can be found below the table. Click each link to expand the page to find the detailed information.

Client Dates Roles & Responsibilities
Luxottica Retail Nov 2008 - May 2013 Test execution, test planning, test strategy, Quality Center project administrator, defect management, project coordination and management, documentation, production support, Oracle data masking
Ethicon Endo-Surgery Aug 2008 - Nov 2008 Microsoft Access database development, SOX testing
General Electric June 2008 - Aug 2008 Part of support team for eMatrix Digital Workbench









Miami University, Student Master I
Oxford, Ohio; 2004-2007

Provided technical support to 50+ users in the Financial Aid department by troubleshooting, updating, and fixing computer hardware and software systems. I worked in project teams and participated in other special activities such as developing website applications, updating web pages, and writing technical procedures.

Certifications & Training

  • Several online courses dedicated to Selenium, Java, SQL, TestNG, ExtentReports, JUnit, Amazon Web Services
  • ISTQB Certified Tester Foundation Level - February 2013
  • CSTE Certified Software Tester - September 2011
  • TMap Foundation Certified - December 2010
  • Sogeti Managed Testing Practice Boot Camp - June 2008 (2 weeks of dedicated classroom training learning test strategy, planning, techniques, and execution along with hands-on work with several IBM and HP testing tools)
  • Significant study and training in the TMap and TPI methodologies
  • Completed several online training courses and have 6 years of on-the-job experience using Quality Center
  • Several courses in Project Management, Estimation, Methodologies, Communication, and Requirements in the Sogeti University initiative
  • A+ certified - 2003
  • iNet+ certified - 2004

Technical Skills

I have training and/or experience in the following areas:

Software Testing Selenium (Java), Rally, HP Quality Center, HP Unified Functional Testing (QuickTest Pro, Service Test), SmartBear TestComplete, SmartBear QAComplete, Jama, YouTrack, test lead/manager, process improvement, defect management, test script creation and execution
Methodologies / SDLC Agile, Waterfall; TMap, CSTE, and ISTQB certified; TPI
Desktop Publishing / Technical Writing Significant experience writing and designing documentation in electronic and print formats using applications such as Photoshop, Dreamweaver, InDesign, RoboHelp, Acrobat
Website Development HTML, CSS, PHP, MySQL, Wordpress
Database / Programming MySQL, Microsoft SQL, Oracle, Microsoft Access, Oracle data masking, VB Script, Python, Java, exposure to Visual Basic and C#
Computer Hardware Can build computers from component parts, setup basic networks, and work effectively with a variety of hardware/software combinations
Operating Systems Windows 98/2000/XP/Vista/7/8/8.1/10/Server 2012, Mac OS X (Tiger, Leopard, Snow Leopard), Ubuntu and other basic Linux knowledge, iOS 1-10.2, Android 2.0-5.0
Office Microsoft Office (XP-2016) including Access, Excel, Outlook, PowerPoint, Word, Visio; Open Office

Portfolio / Sample Projects

Websites

AlexGrantz.com (2009-2012)
Shortly after graduating from college, I created this site with the help of a couple of my technical writing friends. It was a place where we kept a blog on topics related to technical communication and offered our services to anyone who needed them. I used Wordpress for content management and 960gs concepts to structure the main layout. Other technology involved: HTML, CSS, PHP, Photoshop, and MySQL.
AlexGrantz.com (2006-2009)
This version of the site was created shortly after starting college. It was the first time I included my resume and portfolio. It was a simpler site that did not use Wordpress, but it still used a combination of HTML, CSS, PHP, and Photoshop to complete the full site.
Avian Research and Education Institute (2007-Present)
This project was a complete redesign of the Avian Research & Education Institute's website. The project was originally completed as part of the "Visual Rhetoric" class at Miami University. After the project was submitted, the AREI organization selected two websites that they particularly liked, including our submission. Later, I would become their official website developer and created the new design seen here. The site has been customized and integrated with WordPress to allow easy content management, user registration, search capability, and news archiving.

Technical Writing

Teacher Resource Booklet: Hefner Zoology Museum (2008)
This booklet was created as part of the final capstone project for the Technical & Scientific Communication major at Miami University. The goal was to create an informative booklet targeted at teachers who may want to bring their students to the zoo for field trips. The project was researched, written, photographed, designed, and edited as a team and finally put together into the final print product. The booklet was created using Adobe InDesign. In addition, I created an online registration system to complement the booklet using PHP and MySQL.
Podcasting with GarageBand (2007)
This print documentation was created for the manager of the Learning Technologies Center at Miami University. This documentation was used in the computer lab to assist students wanting to create a podcast with the provided computer equipment. This project involved consultations and meetings between multiple people as well as hands on involvement and learning of the GarageBand software. The final product was printed and bound on high quality paper. The documentation was created using Adobe InDesign. Additionally, I created an online help version of this documentation using RoboHelp.
Blood Glucose Monitor (2007)
This guide was created for the "Designing and Testing User Documents" class at Miami University. The goal was to create a small quick reference guide that could fit into a small carrying case. Many things had to be taken into account while creating the guide aside from size dimensions. Color, paper, lamination, and binding method were all very important. The final product was spiral bound and laminated for extra protection and longevity. The guide was created using Adobe InDesign.

Other Projects

Access Database Tool and Extensive Documentation (2008)
The main requirement of this project was to create a database tool in Microsoft Access to assist Ethicon Endo-Surgery with audits and segregation of duties responsibilities. The database was designed from scratch and contains dozens of reports, queries, tables, and user interface forms to help users perform their job functions. Finding segregation of duties conflicts was one of the primary functions of the database. Dozens of pages of documentation were created so the tool would remain useful and maintainable in the future. From what I understand, since I created this tool 4 years ago it is still being used today and is held up as an example to other companies for performing similar functions. To protect confidential information, I cannot make this available for download. Please contact me for more information about this project.


In addition to the projects above, I have completed several sets of instructions and documentation projects while working professionally. To protect confidential information, I will not be posting these as samples. Please contact me to better understand the experiences I have had in my career.

Awards & Distinctions

  • Offered promotion to QA Manager at UniRush - 2015
  • Promoted to Senior QA Analyst at UniRush - 2015
  • Promoted to Senior Consultant at Sogeti - 2011
  • Maintained near perfect scores on client feedback surveys - 2008-2012
  • Graduated Magna cum Laude from Miami University - 2008
  • Winner of Mary Jo Priest Award for Best Multi-Media/Digital Communication - 2007
  • Shideler Subscription Award: Rewarded to one student per introductory geology class for outstanding academic achievement - 2007
  • Received award from U.S. Marines for display of leadership and excellence in sports and academics - 2004

Professional Affiliations, Groups, & Activities

  • Society for Technical Communication
  • Quality Assurance Institute
  • Website developer for the Avian Research and Education Institute
  • Earned membership to Phi Beta Kappa - 2008
  • Co-leader, writer, editor, and moderator for a community gaming website - 2007
  • Managed teams for recreational softball, kickball, volleyball, and dodgeball








©AlexGrantz.com 2017. Wordpress used for blog and content management.